Open a Case Online

If you are already a registered user of ADC Subscription Support, click here to open a case.

Log In to your account and click on the Automated Design portal link.

1. Select “Add Request,” make sure to select “ADC Support Admin” as the department, and thoroughly describe the issue you are encountering. Be sure to include the serial number of your machine and a machine description. Click “Save” at the bottom of the screen when all fields are complete.
2. If you are a registered Subscription Support member, an ADC representative will contact you within 2-4 business hours. If not, the typical wait period will be  2-4 business days.

Open a Case Via Phone
Call 630-783-1150, Monday-Friday, 8:00 am – 4:30 pm CT
If you contact us via phone, your call will be logged by our central help desk. When calling for technical support, please have the following information ready:

* Machine Serial Number
* Symptoms and Severity of Problem
* A call back number

How to Get a Password
Please contact Automated Design at 630-783-1150 to become a registered Subscription Support member. Your Personalized Portal and password will be set up within 2 business days.

How to Track a Case 
For Subscription Customers: Once you’ve logged in to your account and accessed the Automated Design portal, you can track your case(s) by clicking “My Requests.” Past and present cases will be shown with their current status (open, closed, on hold). All correspondence regarding each case will be available through the portal. For Non-Subscription Customers, call 630-783-1150 for an update on your case, or respond to the Case request email that was sent to you when the case was opened.