Base Pricing Matrix

Task

Non-Subscription Support

Subscription Support

Phone Support

$65 /Hour - Minimum 1 Hour Charge

No Charge

Web/Video Call Support

$95/Hour – Minimum 1 Hour Charge

No Charge

Machine Remote Dial-In Support

$125 /Hour - Minimum 1 Hour Charge

No Charge

Drawing Reprints

$100 Flat Charge

No Charge

Spare Parts

List Price

10% Discount (Excludes Machined Parts)

On Site Support

$1,200 /Day

$1,000 /Day

On Site Travel Time

1/2 Day Charged for Tech Travel Time

No Charge